Troubleshooting: Difference between revisions

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Created page with "= Troubleshooting & Fixes = == Overview == This page covers common problems that may prevent Fantasy Tennis / JFTSE from launching correctly. As of now, there are four common causes for this issue: * C++ 2015 (x86) is not installed * d3dx9_43.dll is missing * Windows Firewall, Defender, or antivirus deleted '''JFTSE.dll''' * The game files are out of date == Common Causes == === 1. C++ 2015 (x86) is not installed === If the required Microsoft Visual C++ runtime is..."
 
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== Overview ==
== Overview ==


This page covers common problems that may prevent Fantasy Tennis / JFTSE from launching correctly.
This page covers common problems and fixes for Fantasy Tennis.


As of now, there are four common causes for this issue:
If the game does not start correctly, shows login errors, or disconnects with version-related messages, check the sections below.
 
== Common Issues ==
 
=== Old Version Error (4002, -62) ===
 
If you receive the following message:
 
'''You have been disconnected because you tried to connect with an old version. 
Application will now shut down. 
(code = 4002, -62)'''
 
as of now, there are 4 common causes for this problem:


* C++ 2015 (x86) is not installed
* C++ 2015 (x86) is not installed
* d3dx9_43.dll is missing
* '''d3dx9_43.dll''' is missing
* Windows Firewall, Defender, or antivirus deleted '''JFTSE.dll'''
* Windows Firewall, Defender, or antivirus deleted '''JFTSE.dll'''
* The game files are out of date
* The game files are out of date


== Common Causes ==
==== Fix 1: C++ 2015 (x86) is not installed ====


=== 1. C++ 2015 (x86) is not installed ===
If the required Microsoft Visual C++ runtime is missing, the game may fail to launch correctly.
'''Fix:'''
Install the Visual C++ Redistributable (x86):
Install the Visual C++ Redistributable (x86):


[https://aka.ms/vs/17/release/vc_redist.x86.exe Download C++ 2015 x86 Redistributable]
[https://aka.ms/vs/17/release/vc_redist.x86.exe Download C++ 2015 x86 Redistributable]


=== 2. d3dx9_43.dll is missing ===
==== Fix 2: d3dx9_43.dll is missing ====
 
If you receive an error such as:
 
'''The code execution cannot proceed because d3dx9_43.dll is missing'''
 
then the required DirectX component is not installed.


'''Fix:'''
If you receive an error saying that '''d3dx9_43.dll''' is missing, install the DirectX runtime:
Install the DirectX End-User Runtime:


[https://www.microsoft.com/en-us/download/details.aspx?id=35 Download DirectX End-User Runtime]
[https://www.microsoft.com/en-us/download/details.aspx?id=35 Download DirectX End-User Runtime]


=== 3. Windows Firewall / Defender / Antivirus deleted JFTSE.dll ===
==== Fix 3: JFTSE.dll was deleted ====


JFTSE uses an anti-cheat component called '''JFTSE.dll'''. 
Windows Defender, Firewall, or third-party antivirus software may block, quarantine, or delete '''JFTSE.dll'''.
In some cases, Windows Defender, Firewall, or third-party antivirus software may block, quarantine, or delete this file.


'''Fix:'''
'''What to do:'''
* Check your antivirus quarantine
* Check your antivirus quarantine
* Restore '''JFTSE.dll''' if it was removed
* Restore '''JFTSE.dll''' if it was removed
* Add the game folder to your antivirus or Defender exclusions
* Add the full game folder to your antivirus or Defender exclusions
* Make sure the anti-cheat files are not being blocked
* Make sure the anti-cheat files are not being blocked


=== 4. Files are out of date ===
==== Fix 4: Files are out of date ====


If your client files are outdated, the game may fail to start or may show version-related errors.
Always launch the game with:


'''Fix:'''
'''FT_Launcher.exe'''
Always start the game with:


'''FT_Launcher.exe'''
This will check for updates and download missing or outdated files.
 
=== User Already Logged In (4002, -2) ===
 
If you receive the following message:
 
'''This user id is currently logged on. 
Please try again later. 
(code = 4002, -2)'''
 
then your account is still marked as logged in on the server.
 
This can happen if the game did not close correctly, the connection was interrupted, or the previous session did not reset properly.
 
'''What to do:'''
* Wait a few minutes and try again
* Make sure the game is fully closed
* Restart the launcher and try again
* If the problem continues, contact the moderators through '''@ModMail'''


This will check for updates and download required files before launching the game.
'''Discord support:'''
[https://discord.com/invite/MwamzbMTMy Official Discord Server]


== Recommended Fix Order ==
== Recommended Fix Order ==


If the game does not start, try the following in order:
If you are not sure what is causing the issue, try the following in order:


# Install the C++ 2015 (x86) Redistributable
# Install the C++ 2015 (x86) Redistributable
# Install the DirectX runtime
# Install the DirectX runtime
# Check whether '''JFTSE.dll''' was deleted or quarantined
# Check whether '''JFTSE.dll''' was deleted or quarantined
# Run '''FT_Launcher.exe''' to update the game files
# Run '''FT_Launcher.exe'''
# Restart the PC and try again
# If the account is still marked as logged in, contact '''@ModMail''' on Discord


== Mac Users ==
== Mac Users ==


Fantasy Tennis / JFTSE is primarily a Windows game.
Fantasy Tennis is a Windows game.


Mac users may be able to run the game through '''Parallels Desktop''' by installing Windows inside a virtual machine. However, because JFTSE relies on anti-cheat functionality, compatibility in virtualized environments may not always be guaranteed.
Mac users may be able to run the game through '''Parallels Desktop''' by installing Windows in a virtual machine.


'''Possible setup:'''
'''Possible setup:'''
* Install '''Parallels Desktop'''
* Install '''Parallels Desktop'''
* Install '''Windows'''
* Install '''Windows'''
* Install and update Fantasy Tennis / JFTSE inside the Windows virtual machine
* Install Fantasy Tennis inside Windows
* Launch the game from there
* Run '''FT_Launcher.exe'''
* Start the game from the Windows environment


'''Note:'''
'''Note:'''
If anti-cheat does not initialize correctly, Parallels may not work reliably for every user.
Compatibility may vary depending on the setup, especially with anti-cheat related components.


== Additional Notes ==
== Notes ==


* Do not launch outdated executables directly if '''FT_Launcher.exe''' is available
* Do not launch outdated executables directly if '''FT_Launcher.exe''' is available
* If you still get launch errors after installing dependencies, fully restart Windows and try again
* If the launcher does not repair the client, reinstall the game files and update again
* If antivirus software keeps removing files, create a permanent exclusion for the game folder
* If security software keeps deleting files, create a permanent exclusion for the full game folder
* If login problems continue, use '''@ModMail''' on Discord

Latest revision as of 01:38, 20 April 2026

Troubleshooting & Fixes

Overview

This page covers common problems and fixes for Fantasy Tennis.

If the game does not start correctly, shows login errors, or disconnects with version-related messages, check the sections below.

Common Issues

Old Version Error (4002, -62)

If you receive the following message:

You have been disconnected because you tried to connect with an old version. Application will now shut down. (code = 4002, -62)

as of now, there are 4 common causes for this problem:

  • C++ 2015 (x86) is not installed
  • d3dx9_43.dll is missing
  • Windows Firewall, Defender, or antivirus deleted JFTSE.dll
  • The game files are out of date

Fix 1: C++ 2015 (x86) is not installed

Install the Visual C++ Redistributable (x86):

Download C++ 2015 x86 Redistributable

Fix 2: d3dx9_43.dll is missing

If you receive an error saying that d3dx9_43.dll is missing, install the DirectX runtime:

Download DirectX End-User Runtime

Fix 3: JFTSE.dll was deleted

Windows Defender, Firewall, or third-party antivirus software may block, quarantine, or delete JFTSE.dll.

What to do:

  • Check your antivirus quarantine
  • Restore JFTSE.dll if it was removed
  • Add the full game folder to your antivirus or Defender exclusions
  • Make sure the anti-cheat files are not being blocked

Fix 4: Files are out of date

Always launch the game with:

FT_Launcher.exe

This will check for updates and download missing or outdated files.

User Already Logged In (4002, -2)

If you receive the following message:

This user id is currently logged on. Please try again later. (code = 4002, -2)

then your account is still marked as logged in on the server.

This can happen if the game did not close correctly, the connection was interrupted, or the previous session did not reset properly.

What to do:

  • Wait a few minutes and try again
  • Make sure the game is fully closed
  • Restart the launcher and try again
  • If the problem continues, contact the moderators through @ModMail

Discord support: Official Discord Server

Recommended Fix Order

If you are not sure what is causing the issue, try the following in order:

  1. Install the C++ 2015 (x86) Redistributable
  2. Install the DirectX runtime
  3. Check whether JFTSE.dll was deleted or quarantined
  4. Run FT_Launcher.exe
  5. Restart the PC and try again
  6. If the account is still marked as logged in, contact @ModMail on Discord

Mac Users

Fantasy Tennis is a Windows game.

Mac users may be able to run the game through Parallels Desktop by installing Windows in a virtual machine.

Possible setup:

  • Install Parallels Desktop
  • Install Windows
  • Install Fantasy Tennis inside Windows
  • Run FT_Launcher.exe
  • Start the game from the Windows environment

Note: Compatibility may vary depending on the setup, especially with anti-cheat related components.

Notes

  • Do not launch outdated executables directly if FT_Launcher.exe is available
  • If the launcher does not repair the client, reinstall the game files and update again
  • If security software keeps deleting files, create a permanent exclusion for the full game folder
  • If login problems continue, use @ModMail on Discord
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